Refund and Return Policy

Returns

Customer may return Hardware, in its original condition without damage, for any or no reason, to Perch within thirty (30) days of delivery, at Customer’s own cost of such return shipping. The customer will be refunded the total purchase amount less shipping, tax and the value of one month of software and support service. The charge for 1 month of software and support service will be calculated by taking the total amount charged for this service on corresponding PO / Invoice and dividing by the total length of the the contract in months. Hardware shall otherwise not be returnable.

Limited Warranties and Disclaimers

  1. Hardware Warranties and Remedies
    1. Perch warrants, the hardware purchased will be free from defects in design or manufacture and will operate in conformance with their user documentation under normal use and conditions.The foregoing warranty shall not apply to the Hardware or any portion thereof that (i) have been altered, moved, modified or repaired by anyone other than Perch or (ii) have been damaged in any manner after delivery.
    2. Perch will provide a standard warranty and support, at no charge. Customer can choose to purchase additional warranty and support services. The level of warranty and support The details of this warranty and support being provided to the customer is outlined in Exhibit C. Warranty shall begin upon delivery to the customer. The standard warranty includes.
      1. 12 Month Limited Warranty.
      2. Replacement Parts shipped after in house inspection.
      3. Warranty Covers conforming hardware (Limited warranty) - does not include tablets and batteries. (Perch will pass through manufacturers warranty)
  2. App and Hosted Services Warranty and Remedies. Perch expressly warrants that the Apps and the Hosted services shall operate and include all of the features and functionality described in Exhibit B and shall be available 24/7/365, except for periods of scheduled maintenance of which Customer is give prior written notice
  3. Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH THE SOLUTION AND ALL COMPONENTS THEREOF ARE PROVIDED “AS IS” WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, CUSTOMER ACKNOWLEDGES AND AGREES THAT CUSTOMER AND ITS USERS ARE SOLELY RESPONSIBLE FOR ALL ATHLETIC TRAINING AND WORKOUTS OCCURRING IN CONNECTION WITH THE SOLUTION..

 

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